FAQ
What types of products do you offer?
VV-STORE specializes in a curated selection of wellness and fitness products. Our offerings include innovative neck massagers that replicate the touch of a therapist and stylish high-waisted yoga pants designed for optimal comfort and support during workouts.
How do your neck massagers work?
Our neck massagers utilize advanced technology to mimic the techniques used by professional therapists. They provide targeted relief to the neck and shoulder areas, promoting relaxation and alleviating tension. Many users report a significant reduction in discomfort after regular use.
What materials are your yoga pants made from?
The high-waisted yoga pants are crafted from a blend of high-quality, breathable fabrics that offer both comfort and durability. The materials are designed to wick moisture away from the body, ensuring that you remain dry and comfortable during your workouts.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return.
How can I contact customer service?
You can reach our customer service team via email at viveksharma31899@gmail.com . We are here to assist you with any inquiries or concerns you may have.
Do you offer exchanges?
Yes, we do offer exchanges. The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.